Help Center
HOW MUCH IS SHIPPING?
Standard Shipping: We charge $5.99 for each item shipped to USA and $12.99 for each item shipped to the rest of the world.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Manufacturing time may vary depending on the product to print and hand stitch your order before we ship it out.
- 2D apparels take only 1-2 business days
- 3D apparels take 2-6 business days
- Footwear, rug, blanket 6-10 business days
- Leather handbag may take 12-15 business days
CAN I EXPEDITE MY ORDER?
We currently do not offer expedited shipping because all of our products are custom made-to-order after each purchase. We are looking into ways to expand our shipping options for you.
CAN I DELIVER TO MULTIPLE ADDRESSES?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.
Orders shipped to APO addresses are done so via Yun Express, DHL or UPS, and then are turned over to USPS for final delivery (through the military mail system). Shipments to APOs can take up to 45 additional days to arrive.
Unfortunately, once the package enters the military mail system, tracking ceases to update for military security reasons. This means that we no longer have visibility of your order and cannot provide tracking information.
WILL I BE CHARGED VAT TAXES?
Items shipping internationally from the US are shipped DDU (Delivered Duty Unpaid) and we do not collect VAT (Value Added Taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package.
Depending on the receiving country, your package may incur local customs or VAT charges. We recommend contacting your local customs office for more information regarding your country’s customs policies.
Items fulfilled from the UK and EU are charged a 20% VAT rate.
DO YOU ALERT US ONCE OUR ORDER SHIPS?
Yes! An email will be sent to you with the tracking information once it ships out to you!
WHERE DO I GET TRACKING INFO?
An email with tracking details will be sent to you the moment your product is shipped out!
HAVE NOT RECEIVED MY ORDER YET, NOW WHAT?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by Yun Express / DHL or scanned delivered by mistake.
Then call or email us regarding the whereabouts of your order!
ORDERING
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Paypal, Debit and all major Credit Cards
WHAT IS YOUR ORDERING PROCESS?
Ordering process is simply 4 quick steps:
- Select your favorite items and add them to cart
- Enter your billing and shipping information
- Select shipping method
- Checkout
WHAT SHOULD I DO IF I MADE A MISTAKE ON MY ORDER?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns!
Email: [email protected]
HOW DO I APPLY A COUPON CODE?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout!
You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)